Common queries answered
Frequently asked Questions (FAQ)
FAQ How long does it take for me to receive my order?
Typically, it takes 7-13 working days for an order to arrive at your doorstep address. Unusual circumstances might delay the process. We try our best to deliver all orders on time.
What are your return and exchange policy?
We have a 30-days money-back guarantee. If the item is broken, not the same as described on eStore. we take full responsibility and send you a new item.(FAQ)
How do I change my shipping address?
You can change your shipping address in your account before your order is processed.
How do I track the status of my order?
We’ll send you a tracking code once your order is on its way.
How do I receive customer support?
For any queries, call us at our phone number or email us at firstname.lastname@example.org
What do I do if I entered an incorrect shipping address?
Contact us on Customer Support to get your shipping address changed before your order is processed.
We do shipping to worldwide. Our shipping is free for all orders above 50$.
Will my items come in one package?
Yes, all the items purchased in one order will arrive in a single package.
How do I cancel the order, I have placed?
Order can be canceled till the same is out for delivery. Note: This may not be applicable to a certain logistics partner. You would see an option to cancel within the ‘My Orders’ section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from the Orders’ section, you can refuse it at the time of delivery and a refund will be processed into the source account, if the order amount was paid online.